What To Look For In A Quality Auditor?
The qualification of your auditor is crucial to the overall audit result.
According to the Management System ISO 17021, the audit body, your thid-party provider must make sure that its auditors go through some extensive external and internal training.
External training should include - The external certifications that an accredited auditor must contain are the following; ISO 9001:2015, ISO14001:2015, OHSAS18001, TS61949, SA8000:2014.
No matter the audit you require, the auditors should also hold qualifications and training in “hazardous substance management”.
Some of the soft skills training should include: 7QC, 8D, Root cause analysis, TPM, FEMA, DFMEA/PFMEA where they will also proceed to supervision on site with a duplicate audit and will be evaluated with a close follow up.
Internal training should include - Intensive Cross Skill training follows a skill matrix where auditors are closely trained and monitored to understand a large variety of products and industries. They should be trained to diagnose risks in the factory and prevent mishaps for the importer, the customer and the end user. If products are found to be dangerous, the auditor is trained to use RAPEX (Rapid Alert System for non-food dangerous products) and then the product will be removed from the market.
Workgroup training - The lead auditor should organize that trainees meet up to discuss different methodologies and to standardize work practices across their different service countries. This is crucial to meeting customer requirements. In these sessions, auditors are also training on their hard product skills - the handling of things like; glassware, die casting, hand tools, power tools, ceramic products, etc. This, along with peer learning will give the auditor a solid knowledge base of the skills required.